What you shouldn’t take away from my talk about patient experiences of using AI in clinical healthcare

I was asked to contribute a talk in a session at Stanford’s recent AI+Health conference. I spoke alongside two clinician researchers, and we organized the session so that I would talk about some individual patient experiences & perspectives on AI use in health, then scale up to talk about health system use, then global perspectives on AI for health-related use cases.

One thing I’ve been speaking about lately (including when I was asked to present in DC at the FDA AI workshop) is about how AI…is not one thing. There are different technologies, different models, and they’re going to work differently based on the prompts (like our research showed here about chart notes + LLM responses, as evaluated by a patient and clinician) as well as whether it’s a one-off use, a recurring use, something that’s well-defined in the literature and training materials or whether it’s not well-defined. I find myself stumbling into the latter areas quite a bit, and have a knack of finding ways to deal with this stuff, so I’m probably more attuned to these spaces than most: everything from figuring out how we people with diabetes can automate our own insulin delivery (because it was not commercially available for years); to figuring out how to titrate my own pancreatic enzyme replacement therapy and building an app to help others track and figure things out themselves; to more recent experiences with titration and finding a mechanistic model for an undiagnosed disease. The grey area, the bleeding edge, no-(wo)man’s land where no one has answers or ideas of what to do next…I hang out there a lot.

Because of these experiences, I see a lot of human AND technology errors in these spaces. I see humans make mistakes in chart notes and also in verbal comments or directions to patients. I see missed diagnoses (or wrong diagnoses) because the medical literature is like a game of telephone and the awareness of what conditions are linked to other conditions is wrong. I see LLMs make mistakes. But I see so many human mistakes in healthcare. One example from my recent personal experiences – it’s 2025 and a clinical team member asked me if I had tried cinnamon to manage my glucose levels. This was after she had done my intake and confirmed that I had type 1 diabetes. I looked at her and said no, because that would kill me. She looked surprised, then abashed when I followed that comment that I have to take insulin because I have type 1 diabetes. So I am maybe less bothered than the average person by the idea that LLMs sometimes make mistakes, say a wrong (or not quite right, even if it’s not wrong) thing, or don’t access the latest evidence base. They can, when prompted – and so can the human clinical teams.

A big point I’ve been bringing up in these talks is that we need everyone to care about the status quo of human, manual healthcare that is already riddled with errors. We need everyone to care about net risk reduction of errors and problems, not focus on additive risk.

We saw this with automated insulin delivery – people without diabetes were prone to focus on the additive risk of the technology and compare it to the zero risk they face as a person without diabetes, rather than correctly looking at the net risk assessment of how automated insulin delivery lowers the risk of living with insulin-managed diabetes even though yes, there is some additive risk. But almost a decade later, AID is now the leading therapy choice for people with insulin-managed diabetes who want it, and OS-AID is right there in the standards of care in 2026 (and has been for years!!!) with a strong evidence base.

I also talked about my experiences observing the real use of clinical scribe tools. I talked more in detail about it in this blog post, but I summarized it in my talk at Stanford, and pointed out how I was surprised to learn later – inadvertently, rather than in the consent process – that the scribe tool had access to my full medical record. It was not just transcribing the conversation and generating chart notes from it.

I also pointed out that my health system has never asked me for feedback about the tool, and that I’ve actually seen my same clinician use multiple different scribe technologies, but with no different consent process and no disclosure about chart access or any differences in privacy policy, retention timeline, etc. (Don’t pick on my clinician: she’s great. This is a point about the broader systematic failures.)

This is where I realized later people might have taken away the wrong point. This was not about me being a whiny patient, “oh they didn’t ask for my feedback! My feedback is so important!” and self-centered.

It was about flagging that these technologies do not have embedded feedback loops from ALL stakeholders, and this is more critical as we roll out more of these technologies related to healthcare.

It’s one thing to do studies and talk about user perspectives and concerns about this technology (great, and the other two presenters did an awesome job talking about their work in these spaces).

But we need to do more. We need to have pathways built in so all stakeholders – all care team members; patients; caregivers/loved ones; etc. – have pathways to talk about what is working and what is not working, from everything from errors/hallucinations in the charts to the informed consent process and how it’s actually being implemented in practice.

It matters where these pathways are implemented. The reason I haven’t forced feedback into my health system is two-fold. Yes, I have agency and the ability to give feedback when asked. Because I’ve worked at a health system before, I’m aware there’s a clinic manager and people I could go find to talk to about this. But I have bigger problems I’m dealing with (and thus limited time). And I’m not bringing it up to my clinician because we have more important things to do with our time together AND because I’m cognizant of our relationship and the power dynamics.

What do I mean? The clinician in question is new-ish to me. I’ve only been seeing her for less than two years, and I’ve been carefully building a relationship with her. Both because I’m not quite a typical patient, and because I’m not dealing with a typical situation, I’m still seeking a lot from her and her support (she’s been great, yay) to manage things while we try to figure out what’s going on. And then ditto from additional specialists, who I’m also trying to build relationships with individually, and then think about how their perceptions of me interplay with how/when they work with each other to work on my case, etc.

(Should I have to think about all this? Do I think about it too much? Maybe. But I think there’s a non-zero chance a lot of my thinking about this and how I’m coming across in my messages and appointments have played a role in the micro-successes I’ve had in the face of a rubbish and progressive health situation that no human or LLM has answers for.)

So sure, I could force my feedback into the system, but I shouldn’t have to, and I definitely shouldn’t have to be doing the risk-reward calculation on feedback directly to my clinician about this. It’s not her fault/problem/role and I don’t expect it to be: thus, what I want people to take away from my talk and this post is that I’m expecting system-level fixes and approaches that do not put more stress or risk on the patient-provider relationship.

The other thing I brought up is a question I left with everyone, which I would love to spur more discussion on. In my individual case, I have an undiagnosed situation. A team of specialists (and yes, second opinions) have not been able to diagnose/name/characterize it. I have shifted to asking providers pointedly to step away from naming and thinking broadly: what is their mental model for the mechanism of what’s going on? That’s hard to answer, because providers aren’t often thinking that way. But in this situation, when everything has been ruled out but there is CLEARLY something going on, it’s the correct thing to do.

And for the last year, the LLMs had a hard time doing it, too. Because they’re trained on the literature and the human-driven approach to make differential diagnoses, the LLMs have struggled with this. I recently began asking very specifically to work on mechanistic models. I then used that mechanistic model to frame follow up questions and discussions, to rule things in/out, to figure out where there are slight overlaps, to see where that gives us clues or evidence for/against our mechanistic model hypothesis, and to see what treatment success / failure / everything in between tells us about what is going on. Sure, a name and a diagnosis would be nice, but it’s been so relieving to have at least a hypothetical mechanistic model to use and work from. And it took specific probing (and the latest thinking/reasoning models that are now commonly available). But why am I having to do it, and why are my clinicians not doing this?

Do clinicians have an obligation to disclose when they are not using AI?I know some of the answers to the question of why clinicians aren’t doing this. But, the question I asked the Stanford AI+Health audience was to consider why we focus so much on informed consent for taking action, but we ignore the risks and negative outcomes that occur when not taking action.

And specifically in rare/undiagnosed diseases or edge cases of known diseases…do clinical providers have an obligation now to disclose when they are NOT using AI technology to facilitate the care they are providing?

It’s an interesting question, and one I would love to keep discussing. If you have thoughts, please share them!

What it was like to start subcutaneous infusion of immunoglobulin (ScIG) and how ScIG compares to IVIG

After several months on IVIG, I recently switched to subcutaneous administration (infusion) of immunoglobulin, aka “ScIG”. As per usual, I went looking for information on what it was like and comparisons to alternatives (such as IVIG) and couldn’t find much. So this post is everything I wish I knew before I decided to switch to ScIG and what would have been helpful for the transition and getting adjusted to subcutaneous infusion of immunoglobulin.

Why I thought about ScIG

For context, I don’t have the indications (diagnoses) most people have for IG, whether that is IVIG or ScIG. So my situation doesn’t necessarily translate to other diseases: I won’t speak specifically to symptoms etc. in detail, because it’s not relevant to anyone else, but what I will focus on is the general situation. My background is also relevant: I went on IVIG with a protocol of two days every 4 weeks. I noticed an improvement to IVIG in the second week of this cycle, but I had increasing symptoms in weeks 3 and 4. My doctors were not super experienced with (did not have many patients on) IVIG and weren’t aware that this is common, depending on what type of disease you have. I went to two days every 3 weeks. I still had the week 3 “dropoff”. We transitioned me to one day every two weeks, and that cut off the ‘dropoff’ of the cycle, but things still weren’t great and I was still experiencing the symptoms that caused me to need IVIG. So – this told us that my thing is autoimmune related, because IG is slightly quieting things, but that IVIG isn’t a perfect fit for me. (However, there is no other alternative treatment.) Additionally, because I was getting frequent IVs, my infusion nurse(s) gave me a heads up that at some point I might want to discuss a port with my doctor, because I am “one valve-y human being”. My infusion nurse who commented on this indicated it’s common in weight lifters (I am not) and people who do a lot of cardio (I guess I am – see ultrarunning). This can make it more challenging for IV access even though I only ever had 1-2 failed first IV’s, they wanted me to be aware that a port may be something I would need to or want to transition to. But, the idea of a port made me really nervous, in terms of the surgery required and the healing required from that. Plus I had some grief thinking about how it would be ‘committing’ me to this long term plan of IVIG, which no one really wants to do. Especially when, see above, it’s not perfectly managing everything. I started doing some research into ScIG, which my doctor was also aware of but has had zero patients on, so I had to do a lot of the research myself to understand the plans and how to transition, what to ask her to write for the order, how to push back (!!!!) on the pharmacist when they tried to change the plan, and get the timing right when transitioning from IV to ScIG.

What I knew about ScIG is that it would be subcutaneous, infusing the volume of IG under the skin in a similar way to that of insulin from an insulin pump. I knew it was different, though, in terms of the volume of liquid, and that it would involve using infusion sites and tubing for several hours every week – but then the sites get removed, so it’s infuse & done rather than being similar to an insulin pump site that stays inserted and delivers a constant infusion. The idea is once per week (although some people split and do twice per week) infusions that I could do by myself and at home once I got trained.

Pros/Cons – compared to IVIG

One big obvious advantage of ScIG is doing it myself, at home, on a schedule of my choosing. I wouldn’t have to schedule appointments and drive 30 minutes each way and deal with other people and the inconsistencies of them swapping my nurses out last minute. (Doesn’t sound like a big deal but when you run into substitute infusion nurses who unsolicited and out of context suddenly ask you if you have tried treating your (type 1) diabetes with cinnamon, and you have to point out that no, you take insulin because not taking insulin would kill you…well, the rotating cast of characters has a variety of risks in terms of how they do things infusion-wise, too.) Theoretically, ScIG should save me time, although that’s not true at first (more on that below), even though I would be doing it once a week.

Another advantage is the subcutaneous route, e.g. infusion under the skin rather than through IV access. But this is also a disadvantage, because the volume being infused is a LOT (and mine is larger than most due to my body size, it is dosed based on weight) and requires several needle sites and then infusion under the skin results in ‘pancakes’ in each area (more below). There’s the possibility of allergic site reactions happening, which fortunately didn’t happen to me, so I didn’t have to deal with red, itching, sensitive skin during or after the infusion – but I was aware that it could be a short or longer term issue.

The next advantage is not only time savings (eventually) but flexibility. It’s a shelf-stable liquid, you don’t have to keep it in the fridge. This makes it – and the supplies and the mechanical infusion pump – easy to travel with. In fact, I did my first travel ScIG as my fifth week, and it was flawless, just like at home. The only ‘concerns’ I had was remembering to bring the bag with me on the trip and not accidentally leaving it on the plane.

Cost is another big relative advantage of ScIG over IVIG. IG is expensive. IVIG is expensive because you’re paying for facility time and nurse time, and IG itself is expensive. Weirdly, even though it’s the same thing, the subcutaneous formulation of IG is less expensive. I used an LLM to research and guesstimate costs and thought the IG itself would be the same and I’d mostly be saving a few thousand dollars per month on the facility/people time. Instead, once I saw my first claim for ScIG, I was surprised that the ScIG IG formulation was a lot cheaper per gram! (It’s still expensive: but it’s less expensive formulation wise, which I wasn’t expecting).

The major cons are having to do all this (below) myself and having to subcutaneously infuse. It can feel really overwhelming when getting started, and I’m also nervous about long-term site management. This is in part because I have type 1 diabetes and have worn/used an insulin pump for 23 years, which involves rotating those sites around my body. With ScIG, you use the same general areas of the body to infuse, but it’s actually limited further because some of the areas you’re supposed to be able to use (like back of hips or arms) are impossible to do by yourself and/or aren’t feasible because of how long the ‘pancakes’ or fluid depots take to absorb, so it would be uncomfortable. This means my legs are my prime ScIG real estate, and occasionally abdomen – but I use my abdomen (and arms and back of hips and upper butt) for my pump sites and don’t want to take away my abdomen from pump site territory, so I have fewer site options than an average person looking to start ScIG. Again, unique to my situation, but managing the number of sites (below) can feel overwhelming when you have limited real estate.

None of the cons, for me, outweighed the reasons to try ScIG, but I was aware that they might eventually be reasons why I need to discontinue.

Onboarding/getting set up nightmare

I expected getting insurance approval and getting set up to start ScIG would be hard, with the hard part being prior auth from insurance. Actually…no.

The hard part was getting the doctor’s office to get the prescription/orders to the right mail order infusion company, then getting the mail order infusion company to do everything in a timely manner. I gave them a 6 week heads up that I needed (wanted) to start on November 4, because my last IVIG would be October 28, and I needed to start ScIG exactly one week after the last IV infusion, because it takes a week for ScIG to absorb and ramp up activity. The infusion company took dozens of phone calls with various people to get things to the point of finally submitting the prior authorization to the insurance company, who immediately within hours approved it. (They probably knew it was going to be a lot cheaper than IV, which I was already approved for.)

(This is likely unique to my situation). But then there was still delay after delay of the pharmacist being confused about how I would start, because of the “high” volume I was on. (It’s a normal volume for my weight, but most people who end up on IG therapy are a lot more frail and often lower body weight than I am, at the start of whatever this disease is. Thus, more volume than they usually see.) The IG formulation I’m on has FDA limits for how much volume per needle site you can do the first week and the rate per site for the first week. Those limits meant I needed to use 8 needles the first week, but that was doable: it’s actually in the infusion pump manufacturer’s guide to use 8 needles, which FDA says is allowed. But for some reason the pharmacist kept saying only 6 was possible and that I needed to split to do the dose in two days the first week, 6 needles each time. I kept telling him 8 was allowed; I was looking at the pump manufacturer’s guide AND the 510k approval documentation from the FDA. Finally he told me he was looking at the website from the pump manufacturer which ‘said’ 8 was not allowed. He finally gave me the URL, I went to look…and it said no such thing. It’s a basic calculator that was only configured up to 6 needle sites, because (7 or) 8 are less commonly needed, but it’s possible either by running two pumps each with 4 needles, or, PER THE FDA APPROVAL, using a ‘y-connector’, which is an approved part they just order just like the infusion sites. Neither pharmacist nor pharmacy manager had ever seen/heard of it and even though they could order it, it just broke their brains over and over again, but after 8 phone calls we finally got everyone sorted on the fact that I would do one day, 8 needles, and that was that. Then I got passed to the scheduler who said after the 6 weeks advance notice, no one had scheduled me, and they couldn’t send a nurse to me on November 4. WHAT! Then there was back and forth about how it needed to get pushed back a week – which means I needed to go get IVIG again and then ScIG a week after that. I was going to do that, but it turns out I was essentially evicted as a patient from the IV place I go to (!) without knowing it, so they would’ve had to re-set me up completely with new prior auth etc. Finally, luckily, we found a slot for my ScIG start/training at an ambulatory center, and so the plan was to go there instead of a nurse coming to my house for my first infusion/training.

TL;DR: coming from IVIG, insurance approved the swap to ScIG without any denials. The infusion pharmacy was weirdly the process nightmare, when they shouldn’t have been. I am simultaneously mad and thankful that I was informed and aware enough to know what the plan should be, advocate for actually following that plan, and questioning if someone says something that doesn’t make sense. Sometimes they’re doing things the easy way or the way it’s been done for other people, even when that is irrelevant to your care. After this first infusion though, it gets easier, because after this they’ll be mailing a box of supplies to my house every month.

First ScIG (training, nurse supervision)

I was really nervous going into my first ScIG, in part because I didn’t know what to expect. Thanks to people who post pictures and info on Instagram and Reddit, I had searched for “ScIG” and “subcutaneous immunoglobulin” and the IG product’s name to at least see pictures of what the sites and infusion pump looked like, which helped. But I knew I was going to be using 8 needles and I was nervous that they would hurt and that the infusion would hurt and I wasn’t sure how long it would take for things to stop hurting after. (Spoiler alert: it was a LOT better than I was fearing of the worst case scenario, comfort-wise!)

The first appointment at the ambulatory center took a lot of time because we had to do onboarding type stuff and open boxes and a lot of supplies. We got everything set up and laid out, and the nurse did the priming of the tubing and inserted the first two needles for me. Then I did the rest. I was pleasantly surprised that inserting the needles did not hurt – which I thought was because we used lidocaine cream (more on that below), and covered it with tape and let it sit for 20 minutes before we started. I found it slightly challenging to gently hold the plastic ‘wings’ of the site after I had inserted the needle while I placed the large piece of tape down, to securely hold the site, but this is probably because of the muscle weakness/clumsiness (why I’m getting IG), and I’ve gotten better over time. But that was the hardest part of the first infusion, which tells you that it wasn’t really that hard to do. Once you get the needles placed, you put the first syringe (attached to the tubing and your sites) into the pump, and pull back the spring-loaded plastic mechanism: it’s not electronic, let alone powered, like an insulin pump, just a spring-loaded plastic device that applies constant pressure to the end of the large syringe. Then you turn the pump on (a mechanical on/off switch) and it basically makes some noise as it pushes the tab at the end toward the end of the syringe, and then that pressure is what starts the infusion. (Pressure on the liquid into the tubing; not pressure on or near the sites). I did feel when the infusion started and it felt a little uncomfortable – not painful. But I got used to the feeling since it was constant and it was fine from there on. Because of the volume I’m on, I swap cartridges a few times during my infusion, which is easy (twist one off, twist one on, re-start the pump). At the end, you stop the pump, gently pull the tape off the sites and pull the site straight out, put gauze pressure to stop any bleeding, then pop a bandaid on, and you’re done.

All in all, it was better than I expected, but I did still feel overwhelmed at the idea of doing this all every week, even though I knew I would gradually decrease the number of needle sites, which would help. But the thought of doing the next one a week later felt overwhelming, especially because it took about 18 hours after the infusion was done for the fluid depots or “pancakes” as I call them to fully absorb, and my legs were uncomfortable. I didn’t want to get bumped or bump anything where I had infused and I didn’t want to let the cat walk across my legs. Subsequent ScIGs though have confirmed (see below) that it has gotten more comfortable over time and if I do have an uncomfortable site, it is pretty much all gone 16-18 hours after my infusion ends, so it doesn’t drag on.

I left the ambulatory center with the pump and supplies I would need for the next 3 weeks of infusions. I went home and rested the rest of the day, because my muscles were worn out from the way I sat in the infusion chair (and was tensed with stress). That’s probably specific to my situation.

After I got home from my first ScIG, I had boxes of supplies to go through. I waited a day, then when I had more energy, sat on the floor and spread everything out and sorted it into piles so that I had a bag with the supplies (IG boxes of cartridges; needle sites; tubing; gauze; bandaids; etc.) divided up for each week. That way, each infusion I just had to grab a bag and the pump and wouldn’t have to sort through a mountain of supplies. That was a good call, because it made it a lot more simple for my first at-home, by myself, ScIG.

Note: they offered to send a nurse to my home for ~2 more visits or that I could go back to the ambulatory center, and my insurance would easily cover that. But, I felt confident after the first one, because I also came home and made notes of what I would do and checked my supplies above and had anchored the process in my mind so I felt confident doing the second one myself.

Second ScIG (home, solo)

I was nervous, again, about doing my next ScIG as my first one alone, because it felt like there were a lot of supplies and steps to do. This includes starting with “pre-meds” of taking Tylenol and a Benadryl in advance. There was also putting on lidocaine cream in the spots where I was going to stick the needles. For the second infusion, I was “only” doing 6 sites, but that’s still a lot. I put on lidocaine cream and stuck squares of press and seal over them. This was recommended by the infusion nurse, and also because they didn’t send tape in my box to accommodate doing this, even though they did send lidocaine cream. The press and seal seemed to work ok, but it added time where I needed to do it before I started setting everything up because it needed to sit for 20-30 minutes. I also had to be careful not to brush off the press and seal, so that felt physically stressful. Once I had everything set up (all the cartridges opened; tubing connected to sites; the tubing primed; the pump set out), I was able to sit and pull off a press and seal square; use gauze to wipe off the cream; use an alcohol swab to clean the area, then grab a needle and pull off the rubber band, pull back the wings, remove the needle guard (and put the rubber band and needle guard somewhere I wouldn’t drop later for the cats to eat), and insert the needle. Like the first time, I found placing the tape on each site challenging. The ‘site prep and insertion’ process felt like it took forever. Then once that was done, I unclamped my tubing and turned the pump on, and whoosh – we were off. Like before, I jumped a little when the infusion started but it didn’t bother me after that. Everything went smoothly, but I did feel like I noticed the pressure over time in a few of the six areas (but not all) during the infusion. After the infusion was done, I did the same process of peeling off tape gently, then pulling off the site, then gauze pressure, then bandaid. Then I was done! I was pretty pleased with myself but again, exhausted from sitting up and doing it, so I decided I would do my next one laying down to save muscle energy.

I was satisfied with only having one training and glad I didn’t bother asking for a second nurse visit to supervise, so I was able to do this on my own schedule. I realized I liked doing it starting in the early evening so that when I would’ve been home sitting around anyway…I could be home sitting around and infusing while I read or listened to a podcast. I was already appreciating the schedule flexibility!

Like the first infusion, my legs were uncomfortable after the infusion, and overnight. It again took about 16 hours before that feeling went away. I also noticed a few days later that one of the sites that had bled a little when I pulled the needle out, had a slight bruise. I made note of that so I could avoid the area for the next few infusions (more on site rotation below). But other than that, no issues with the first solo home infusion, which was my second ScIG.

Subsequent ScIGs, site rotation

Each week has gotten a little easier, to the point where (after 5 weeks) it now feels routine and manageable.

It does help that I was transitioning down in the number of needle sites. During week 1 I used 8; week 2 I was able to use 6 (because I wasn’t limited by the first week safety limits on volume per site); and week 3 I went down to 5 sites.

I didn’t realize at first but even if you want to use fewer sites than you have needles for, e.g. you have a set of 6 sites and you want to use 5, you can clamp one of the sites and only insert 5. So even though I was sent home with 6 and 4-sites for my three weeks, the pharmacist confirmed over the phone that I could clamp and do 5. I actually ended up doing 5 sites in weeks 3, 4, and 5. I wanted to transition to 4 sites, but this will result in a larger volume per site and take a little bit longer. I have one more set of faster tubing (which is what determines the speed; the pump applies constant pressure and the tubing determines the speed) but I can’t switch to it until week 6, so I stayed on 5 sites with the medium speed tubing for a few weeks. However, in week 3, I did notice a few sites bruised underneath the skin. They weren’t painful, but I could feel a slight lump exactly where the needle had been under the skin. The pharmacist confirmed this was likely a hematoma (i.e. a bruise or tissue clot) from the site insertion and if the skin was not raised, red, spreading, etc – it should heal and go away on its own. Most of them have, but I have one that is still there three weeks later. It’s not a big concern, but I am keeping an eye on the rate at which I get these bruises and whether that impacts what areas of the legs I can infuse in. It also factors in to wanting to use fewer needles per week, because these lumps seem to be more related to the simple presence of a needle under the skin than to total volume per site or the speed: I will confirm the latter when I graduate on week 7 to the fastest tubing speed possible. It doesn’t happen with every site, so I’m not sure if that’s just a leaner area (where I have more muscle and less fat) or if it happened to be somewhere I accidentally bumped or pressed it down while taking off the tape, etc. Regardless, because of some combination of any of those reasons, I’m planning to eventually go down to 4 sites per week. This will make it easier to rotate, because I can do one each on the inner and outer thigh of each leg, and it will be easier to track week by week. In the meantime, in week 6 I also tried shorter needles. Originally, I was given 9mm. 6mm is also an option, and this matches the length of my insulin pump infusion sites, which suggests it should be sufficient length to reach my subcutaneous tissue with ScIG, too. The insertion was a little easier (because I have to push in 3mm less of needle length into the skin) and I’ll need a few weeks to see if that reduces my under the skin bruising rate.

I was very cognizant the first two weeks about making sure my needle sites were more than 2 inches apart. My first week I had all 4 needles in a square, two inches apart from each other. That was technically fine, but my ‘pancakes’ or fluid depots ended up bumping into each other and made my legs more uncomfortable. For week 2 I did kind of the same thing, avoiding the previous needle areas and being two inches apart, but one set of pancakes touched whereas the other leg and other areas didn’t…and those areas with pancakes that didn’t touch were more comfortable. I realized I needed to optimize for enough distance apart so the pancakes don’t touch each other, and preferably away from last week’s pancake spread area. That causes me to have to pay more attention when I am still using 6/5 needles a week because I’m focusing on my legs. The more I keep the sites separated, the easier they are. In fact, I began using my inner thighs in week 4 and week 5 and while some people say (and the nurse repeated to me) that they are ‘sensitive’, it actually did not hurt at all to put the needle there – even without lidocaine cream in advance – and I couldn’t feel the infusion during or after. Awesome. That gave me a lot more real estate than just my outer legs, and since I have a lot of muscle on the top of my thighs but plenty of fat on the inner and outer side thighs, I try to target using there, and keeping them separate from each other + last week’s sites works really well.

I did on week 3 also try abdomen sites for the first time. I didn’t want to use this area much because I want to preserve it for insulin pump real estate, but I tried it. It was fine, but I also have to be cognizant of pants waistbands/not putting pressure the next day while it’s still sensitive. It doesn’t hurt by default, but it is uncomfortable to have tight clothing against the pancake, whether that’s a tight legging/pant leg or a waist band. Or in my case, a back brace that I wear – so I’ll only use my abdomen site occasionally when I know the next day I don’t need to be wearing my back brace for riding in the car or sitting up unsupported somewhere. (Again, much of this is unique to my personal situation).

Why did I stop using lidocaine cream? A few reasons. One is that it was a hassle and added time to needing to do that then wait 20-30 minutes before I started. It also involved using gauze to wipe it off and then alcohol swab and then go to insert the needle – but by the time I wiped it off and cleaned it, I couldn’t always see the spot that had been lidocaine creamed! So one time I ended up inserting definitely not in the cream spot and I could tell a difference, but it didn’t hurt. So the next time I tried without it (week 4) and it went fine. I have had one (out of the 12) needle slightly hurt as I put it in but that’s because I went super slow and didn’t quite break the skin so I need to try again. Now, since I’m not doing lidocaine cream, I find it easier to use the alcohol swab and clean a much larger area (think a two inch square) rather than just cleaning the inch around the lidocaine cream spot and that way I can just pinch the area and insert without having to find the magical spot and worry about whether it’s right, and it’s faster. The other reason is because I looked it up and apparently you do need to put tape (not just press and seal) on the lidocaine cream so it can get through the skin barrier. Press and seal keeps it from getting on your clothes but doesn’t actually help it get through the skin barrier, so it’s mostly placebo. Argh. I’m frustrated that the nurse gave me wrong information and that the pharmacy didn’t send tape in the first place. I could have asked them to send it in the next box, but I was tired of arguing with them and it doesn’t hurt and it is a lot easier (for me) without the whole process.

The other thing that has made things easier over time is that weeks 3-6, I chose to lay down in bed while infusing. I sit up to get everything inserted and start, then lay down and read a book on my phone or listen to a podcast. This may be unique to my situation with my muscles, but I found that while I’m still a little tired the next day, it’s a lot more manageable when I rest during my infusion.

TL;DR (this section): keep an eye on the ‘pancake’ or fluid depot of where the liquid goes. If you’re like me, you may find that the tissue there is sensitive for a week or two and so while you can insert nearby for your next infusion, you may (like me) prefer to keep them spread farther apart to limit discomfort.

Traveling with ScIG

One of the major benefits is the ability to travel with your ScIG. You can really do it anywhere and it’s nice that it’s shelf-stable, so other than not letting the IG itself get too warm (package says keep it below 77 F and also don’t freeze it), it’s not something you have to think much about. If you’re like me and you take each shipment and organize it so each ‘week’ is in a bag ready to go, it’s as easy as being at home to grab the week’s bag + the pump bag and taking it with you.

The one thing to think about is managing your ‘sharps’ at the end of the infusion. My nurse told me I can use scissors and cut the needle ends off the tubing, and put the needles in a sharps container, and throw everything else (tubing, tape, cartridges) in the trash. To save space in the sharps container, she suggested cutting the needle ends off. So at the end of each infusion, when I pull a needle site out, I place it into a (very) small tupperware container and use scissors to cut the tubing. The needle part drops into the tupperware container. I do that with all needles, then put the lid on and give it to my husband who goes and puts it in the big sharps container in the other room. When I did my first travel ScIG, the only supply that I didn’t bring with me and needed was a pair of scissors for this (and opening some packets), but we were staying at an rental house that had them. Otherwise I would’ve found a way to wrap them thoroughly in bubble wrap or similar to bring them home and then dispose of them. But since I have this little tupperware container (one inch tall), I put labels on it that says “SHARPS” on the top and the side in case I need to show TSA my bag and disclose yes that I have sharps but they should be labeled and sealed for safe transport while traveling.

When I’m at home, I have been using a little laptop table set on the bed that I put my sterile drape on top of and lay out supplies onto. During my trip, I ended up cleaning and using a ‘cookie sheet’ with a lip in the same way, putting the sterile drape on top and using it like a big tray to hold everything. That was actually so convenient I’ve switched to doing that at home, because it makes it easy to set everything up and do my site insertion, then move the tray and myself onto the bed to lay down for the infusion and have everything I need (other cartridges during; gauze and bandaids and scissors at the end) in arm’s reach.

Resupply and dealing with the pharmacy

After my first infusion I was sent home with the rest (three weeks’ worth) of the supplies. I got a call from my patient navigator from the infusion company two weeks later to talk about my next box. I needed to get it early because of travel after the Thanksgiving holiday, and luckily they had no problem shipping it the Tuesday before Thanksgiving. They went over everything that would be in my box and I was able to make requests about which number of sites and tubing I wanted. I was also able to speak to a pharmacist (this time, someone with a better clue about things) about the ‘lump’ bruises under the skin and my needle choices and talk through things, so generally that felt like a smooth process. I also ran into an issue where I got my supplies and had everything they ordered, but they didn’t send me more gauze. Because I had been doing lidocaine the first few times, it meant I used up my box of gauze wipes for the first month and they sent me zero gauze the second month. But I called them back and they shipped just a box of gauze to my doorstop easily and without hassle, which was nice. So thankfully despite the annoyance of onboarding and getting set up, the re-order process has generally been fairly reasonable to deal with and easy to correct mistakes. That’s a good reason to sort your supplies within a few days of them arriving, and put them into each ‘week’ of what you need, so you can see if you’re going to run out of anything. In my case, I know I need to make sure there are more bandaids in my third box, because I sorted the end of my bandaids into the second box’s worth of supplies.

How much time does ScIG take? Does it save time compared to IVIG?

The first infusions take longer than the others, especially the very first one where you are limited to very conservative per-site volume limits and per-site flow rate limits.

The rest of this is influenced by how many sites; what tubing speed; and what volume you are getting, which is determined by your body weight. The fewer needles means it actually takes longer (despite the same size/speed of tubing) because at some point the infusion dispersion under your skin slows down. Therefore, more needles is faster, so if you want to prioritize time saving, you would prefer more needles (and faster tubing, if you can tolerate the higher speeds). For me, I care less about the total time, but I am happy that in week 7 when I can try transitioning to the fastest possible tubing, for my volume that will mean going down to 2h15-2h30min infusion times (depending on whether I am using 5 or 4 sites) as opposed to the 3h30-3h50min infusion times (for 5 or 4 sites) that I’ve been doing on the tubing speed I have now. As I mentioned, on top of the infusion time, it takes me about half an hour (sometimes less now without lidocaine) to open and prep everything and insert and tape all the sites. It also takes me 15-20 minutes to take everything out, because I am trying to go slow and put pressure on each site to minimize bleeding and lumps before placing bandaids, so 5 sites times 2-3 minutes of removal means 15 minutes of removal, minimum. (People who don’t typically have bleeding/bruises/lumps maybe can do this faster than I do.) All in all, right now it’s a 4.5 hour ish process for me, but in a few weeks it should go down to 3-3.5 hours overall and feel more manageable. Again, that’s because it takes time to transition down in the number of needles and transition up in tubing speed.

But for the first month or so, I’m spending about 1.5x time total than what I would be spending (including drive time) for an IVIG session every two weeks. But starting week 7, I will go down to matching the time it would take to do an IVIG session every two weeks versus ScIG every week. For me, timing wasn’t a big factor, and again, for most people with lower volumes etc. this math will probably work out better in their favor for ScIG being faster/less time than IVIG, depending on volume and regimen, etc.

The verdict of ScIG versus IVIG after 6 weeks of ScIG – and is it worth it?

I was lucky (in a sense, after being unlucky by getting whatever disease this is) that ScIG clearly works for me. I started to feel/notice a difference within the end of the first 7 days from my infusion, and it’s continued to improve things from there. Unlike IVIG (see above), I’m not experiencing a “tail off”. I was a little nervous that maybe I was just getting a first week or two “boost”, but I’m over 6 weeks in and still seeing the sustained improvement. Hooray. That made it easier to push through the first few weeks of discomfort and the learning curve of figuring out how to do ScIG, because it is clearly working for me much better than IVIG did (even on a two week cadence!!), it’s getting easier to do over time, and I’m figuring out how to optimize my site placement so it’s more comfortable. Hooray, hooray, hooray. Also, I don’t have to take as much Tylenol throughout the week like I did on IVIG to prevent or manage headaches. I still take “pre-med” doses of Tylenol (to avoid a headache) and Benadryl (to help limit allergic reactions, although I could probably go without this since I’ve never had an allergic reaction) but most weeks don’t find myself taking Tylenol later in the week anymore like I did post-IVIG.

I am still apprehensive about long term site management but hopeful that getting down to only using 4 needles will be manageable with the volume per site and being able to rotate areas of my body that get the infusion each week. There’s a chance my disease will progress and this will no longer work. But there’s also a chance that for me, ScIG will continue suppressing my disease. The mechanism of administration results in lower amplitude difference between the ‘peak’ and ‘trough’ levels of IG, because it is slow to absorb (because it takes a while to go from pancakes into systemic absorption) and then get used by the body. That’s very different from a big bolus/dose on a single day of IVIG which gives you 100% of the dose within hours, into your bloodstream via an IV. That’s a big peak and a fast tail down to lower troughs, versus a medium ‘steady state’ on ScIG. There is also a possibility for me that I may be able to titrate down (e.g. decrease the volume) and use less, which means smaller pancakes. This won’t be a fast experiment and I won’t start testing titration strategies until 2-3 months of steady dosing on my starter dose. But it’s possible I don’t need this much, and also it is easier to test lower doses on ScIG (where I can just infuse less) without having to re-go through prior authorization and change doctor’s orders via the insurance company in order to do this. We can just…do it ourselves. That’s the whole point of ScIG and also makes titration a lot easier than IVIG.

Tips and tricks for those on ScIG

Everyone probably has different ways of doing ScIG and probably has different advice. But I wanted to share some of the things I wish I knew or figured out sooner or things that help smooth the process.

  1. Lidocaine cream can be helpful, but not necessary. If you find the timing/taping/waiting/wiping/etc. process annoying, use one of your sites on a spot where you didn’t lidocaine (don’t forget to cleanse it, though) and try it at least once. If you don’t mind it, then you can consider skipping the lidocaine cream process next time and see if you prefer doing it with or without. You can always swap back to it, but if you’re like me and find the benefit minimal and the process burdensome, it is an option to cut back on some of the steps for infusing. And save time.
  2. Cut a piece of cardboard (or something) with slits on the side so you can unwind your site tubing and put one per slot so it is easier to ‘dry’ prime (priming so that the IG gets close to the end but doesn’t actually end up in the needle: this cuts down on skin reactions) and also easier to grab one site at a time as you are inserting. I have a piece of cardboard I cut and keep in my bag of supplies along with the pump that I use every time.
  3. Spread out your sites and watch where your fluid depots go and whether there’s any relationship to discomfort during or after your infusion and the tissue you’re infusing in. Areas where I’ve infused more recently or had pancake (fluid depot) edges touching tend to be more sensitive during and after. Areas that are very lean/very muscle-y tend to result in it being more of a hill/dome than a flat pancake, with less spread outward but the bigger bump can be more uncomfortable for me.
  4. If you can, make notes of where you infused. You can draw on a piece of paper and use numbers (e.g. weeks) or symbols (e.g. x’s and triangles and boxes and stars) to track where you did sites. But per above, it’s not just about where the needle went in – it may also be that you want to think about how big the pancake was. I finally realized that each week marking down what I just infused and putting hypothetical sites marked for the next week was helpful, both in terms of making sure I was thinking about the current infusion pancake and staying far away from it, which was easier to do when the pancakes are visible as opposed to a week later right before I infuse. I actually found I most prefer a powerpoint slide where I have circles showing the pancakes, and numbers in the center representing the week, to be able to see how I’m using my real estate over time. I can also mark lumps/bruises that I want to avoid for longer than a one week gap, and this will also help me see if I have a trend of any problems and if they’re location specific or more general.
  5. Get comfortable for your infusion time, however that looks for you. Maybe that’s finding a way to sit with a laptop tray up off your lap so you can work while you infuse. Maybe that’s being like me and finding it easier to do in the evening when you can lay down and watch TV or read or hang out with family. Don’t feel like you have to do it the way anyone else does or even the way you used to do it. I figured out that I like to have a heating pad on low that I can place over my lower legs or later push down near my feet, which is both for staying warm and cozy but also as a sensory distraction at the start of the infusion.
  6. Take your time applying the tape over your needle sites. The first week I was anxious (at the ambulatory center) and clumsy (because my hand muscles were worn out) and my tape job was a little sloppy. Because of that, and the site placement, as the fluid depot grew one of the wings was up away from the skin, and I eventually had a little leakage (not all of the IG was going under the skin). Argh. It was a waste of IG and risked my skin getting irritated at/around the needle site because of the IG leaking. Luckily, it didn’t irritate my skin, but now I go as slow as I need to and take my time placing the tape to fully cover the wings. If I have a wing ever so slightly at the edge of the tape, I peel off the number strip of tape on the end (a bonus piece of tape you can ignore, or use as an extra piece) to make sure it’s fully covered and taped down on the ends. (Or you can use another piece of tape if needed). But ever since I started focusing on a better tape job, nothing has leaked (and after 29 sites, having only one ever leak the very first time is a pretty good rate of success!).
  7. Use the infusion pump guide or the online calculator to see how long 1 cartridge takes to infuse. Put in the volume of one cartridge (not your full dose) and the correct size gauge and number of needles (e.g. 24G or 26G, 4 or 6 or whatever number of sites you are using), then look at the “average time” to infuse. That usually is a good estimate of how long it will take the cartridge to run. Since my mechanical pump doesn’t tell you when it’s done, you have to watch and estimate when it’s done. The best method I’ve found for doing this is starting the stopwatch on my phone every time I turn the infusion pump on. Then I can track how long it’s been and around the time I’m expecting it to finish, watch the pump and see. Sometimes it’s a little faster or slower, but it’s about right. This is useful to do if you’re watching TV or reading or working or not staring at the pump, that way you don’t waste time not infusing. I ended up making a spreadsheet that shows the number of sites and how long a cartridge takes for each of those: that way as I change from 6 to 5 to 4 needles – and change tubing speed – I can track how long it takes overall to infuse (so I can plan my schedule) and watch as I go to make sure I don’t lose 10 minutes in the middle where I’m not infusing because one cartridge is done and needs to be swapped for the next. Like during IVIG, I don’t like the uncertainty of not knowing how long an infusion will take and having to pay attention during to cartridge changes timing (because I want to optimize and minimize downtime but also not have to stare at it and babysit it), so a spreadsheet helps overall and running the stopwatch during helps track each cartridge.
  8. Don’t be afraid to ask for help. Or rather: don’t be shy about asking for an extra pair of hands to chip in where it’s convenient. I found it less overwhelming to ask my husband to help, even though I don’t need or want him to do a lot. This is partly because I wanted him to be familiar with the supplies and process and also because it made it feel less overwhelming and reassuring the first few times. I mostly have him help at the start and at the end. I have him open the needle sites tubing and pull off the paper and unwind the tubing lines. I then get a cartridge ready to connect and together we prime the tubing. Then I do everything else myself, but after the prep part he clears away the pile of trash and at the end after I have removed and clipped all the needle ends into a mini tupperware, he takes that and deposits them in the bigger sharps container and also throws away the rest of the trash. Could I do all that? Yeah, but I don’t have to, and it’s nice to not have to do “it all”.

If you have any other tips to share with others (or me!), please do comment below to share them.

How to help someone on ScIG

If you’re reading this because someone you know or love is considering or starting on ScIG – thanks for caring. You can be a big help just by understanding what is going on and listening to us vent or share our concerns about the process or how hard it is. Because, while it is beneficial (otherwise we wouldn’t keep doing it), it is hard. It’s hard to insert needles (sometimes that’s a big mental blocker) and infuse liquid into the skin, knowing that it will sometimes hurt and often be uncomfortable. And the discomfort can last for hours to days. Obviously, you should ask the person doing ScIG what would be helpful before, during, and after.

Here are some areas you can ask whether it would be helpful/not or if they would prefer you to do (but you’re not limited to this list!):

  • For mail order shipments, you have to sign for the box which means someone has to be at the address. Offer to help cover part of the day when the shipment might arrive, so the person doesn’t have to lose an entire day to watch for the shipment and sign for it.
  • Offer to help sort supplies once they arrive: checking that everything that was supposed to come did come in the box, and organizing into weekly bags/boxes to make it easier each week to grab and go.
  • Ask if they want help figuring out an easy way to record their infusion sites, if they haven’t figured out a good method for them. (Could be using an app, a hand written list, a hand drawn picture, a spreadsheet, a digital picture e.g. like my powerpoint)
  • Ask what you can do to prepare for/during ScIG. For example, offer to carry in their supplies to where they want to set up and offer to wash your hands, lay out the sterile drape, and open supply bags, etc. I prefer to do my own needle insertions but it’s nice to have my husband help open the tubing bags and unwind the sites and lay them out (into my slotted cardboard), plus help prime so we have two sets of eyes making sure we ‘dry prime’. Offer to come take away a pile of trash after they do the insertions, so they have less ‘stuff’ around.
  • You could also offer to do the needle insertions, if you’re comfortable doing that and if they are comfortable/prefer someone else to do that! You can also offer to stay around – or be out of the way – when they start or during the infusion, depending on their preference. I like to have a quiet room to myself when I put the needles in, but the first few infusions I wanted my husband to come back in when I was starting (mostly because the noise of starting the mechanical infusion pump was so noisy and stressful until I got used to it), and found it nice to have him rub my feet as it started infusing, as a sensory distraction so it wasn’t just the infusion in my thighs feeling at the time I started infusing.
  • Because my infusions take a long time, he’ll also bring a chair in and come hang out, eat dinner with me, or putter on his phone so I don’t feel isolated from the house. (He also plays defense with the cats, who LOVE to lay on me when I’m laying down, but isn’t something I want during infusions!) There’s probably a bunch of “small” things like this that are unique to your person and your house and the situation as to what they find helpful or find not having to deal with to be a nice change from having to do it themselves. Offer a few things if you think of them, but say yes to the ones they ask for if you can – it does make the experience a lot nicer! Even if it’s something you don’t think you would care about – it doesn’t matter, it’s what they care about and what they would find helpful.
  • Also ask for the after process. This starts with cleanup – my husband carries away the last pile of trash and also takes my mini sharps container that I find it easiest to use (when cutting off the ends of the needle sites) and putting the needle sites into the big sharps container, as well as taking the leftover supplies and pump bag back to the supply stash.
  • Be aware that the infusion sites will be sensitive for a day or two: for us, that means being careful when my husband gets in the bed not to roll over and into an area where I just infused on the side of my leg, or avoiding my infusion area if he reaches over to give me a hug or comforting squeeze. I’m really sensitive the first ~24 hours and then a little less cautious but still sensitive a day or two after that, then back to normal. Some people may have longer or shorter timelines for when they want to be careful around the areas they just infused.
  • Overall – also be willing (and ask) to listen to any frustration, or any type of emotion people have. It’s a lot to deal with whatever disease or condition is going on that necessitates the ScIG, and then ScIG itself is painful or uncomfortable or just overwhelming and annoying to have to do on top of that. It can take a while to get comfortable with the process of doing ScIG, although it does get easier over time and you and they will find ways for it to feel easier and integrated into your life and find what works well. But, that takes time, so be patient with them and each other as everyone figures it out.

ScIG vs IVIG: what it is like to switch to subcutaneous immunoglobulinScIG works for me (in a possibly very unique situation) better than IVIG does, and helps confirm that my disease is likely autoimmune related since it is responding to IG therapy, even though it’s still technically undiagnosed/doesn’t have a name (and no, isn’t one of the conditions that IG is usually used for). I am thrilled to finally be feeling somewhat better even though ScIG is not a cure but a partial bandaid (for me). A really expensive bandaid. But ScIG is a more flexible bandaid that I can do on my schedule and have control over and without having to hassle with other people’s schedules or the variety of administration approaches that comes from a rotating cast of infusion nurses at the ambulatory infusion center. And it’s cheaper than IV. But, we’ll see how long this is sustainable in terms of being able to manage the real estate that it requires to be subcutaneous. Keep your fingers crossed, please, that I can keep doing it as long as it’s working for me.

And if you’re looking into ScIG for yourself and have any questions, feel free to drop them below: I’m happy to answer questions if there’s anything about the experience you’re wondering about.

Chicken, foxes, rattlesnakes, and the Hypershell X Ultra

A chicken, a fox, and a rattlesnake (mountain) equals an adventure, and one I didn’t think I would get to do this year.

(If you are new to the idea of an ‘exoskeleton’ or you know me and haven’t read my prior post about it, read this post first for context on exoskeletons, my experience with it so far – and more details on why I have been using one for the last few months.)

In August, I bought a Hypershell X Pro exoskeleton, for many reasons. For me, and my individual situation, it has been a huge instrument of freedom, allowing me to get back to some semblance of ‘normal’ volumes and duration of activity (at least for hiking) than I was able to do earlier this year. I put ~250 miles on it within the first 3 months of using it.

Because I’ve been using it, I joined one of the Hypershell groups on Facebook and saw them post about a contest, where they were seeking 10 people who would create user-generated content (aka, take pictures and videos of themselves using it) of their next version, called the Hypershell Ultra. It was centered around doing a ‘challenge’ hike or experience. I applied, thinking I wouldn’t get selected, because 1) I have a condition which is why I’m using it; 2) and/or I already have the Pro so they’d maybe pick people who are all brand new to exoskeletons and 3) I post a lot of trail/adventure pictures but it’s more of nature, not myself, and I don’t have a ton of followers on public platforms – I’m not really an “influencer”. But you don’t get a ‘yes’ unless you apply and try, so I applied anyway. And somehow, I was selected! That means they sent me a Hypershell X Ultra, for free. If I meet all the terms and conditions of the challenge, I get to keep it, if not they’ll want it back. But I was given it to use for free, so factor that in below accordingly (although you might be surprised when you read to the very end of this post).

Why I wanted to do the challenge and try the Hypershell X Ultra

There are a few specific reasons why I really wanted to try the Ultra and was excited about getting access to one. For context, they came out this fall and were marketed at $1,999. That’s…a lot of money. I spent $1,199 on a Pro model which was a lot (but I’m definitely getting my money’s worth from it and am glad I got it). However, as someone who just bought a Pro, I was not interested in buying an Ultra at the $2,000 price point. But I definitely wanted to try it, because the Ultra has some differences from the Pro. Namely, 1) it supposedly has reengineered motors that are more efficient, so they claimed you would get more mileage out of each battery; 2) it has Apple watch support so you don’t have to pull your phone out and unlock it and open the app in order to do certain things while active.

Those, for my use case, would be a nice improvement. In most of my hikes, I have had Scott (my husband) carry the spare battery and we swap it out mid-hike so that I can use as much power as I need. With two batteries, I can do 8-10 mile round trip hikes (and even those with ~3000+ feet of elevation gain) without fully running down the second battery. For me, and the type of adventures I’m doing, one battery isn’t enough (it handles about 4-5 miles of moderate-high intensity flat and maybe 3-4 miles of uphill adventures). So more mileage out of the same two batteries sounded great. That’s also where the watch view comes into play. I found, with the Pro model, that I didn’t like leaving adaptive mode on and instead, having it on Walking mode worked better for me (it still adapts to downhill etc automatically). (More on why about the modes in my other post). But, there are times where I would want to change the mode or would need to check the battery because I’m prone to getting in the zone and charging uphill on my hike and running the battery all the way down to 0, where it dies without warning. There’s no audio or visual cue on the device if you’re actively moving to indicate that you’re about to run the battery down – you just get to the point where it suddenly stops providing assistance and you notice it. Then you stop and change the battery. Which is not a major big deal, but the Hypershell mobile app on iOS has a long-running bug where if you don’t open your app during the hike and you manage to run the battery down to zero…it tracks none of the steps or the mileage. It’s not the only way I’m tracking mileage, but it usually means I lose 4+ miles off the lifetime mileage which I think (because I’ve now done this half a dozen times already!) is going to add up over time and influence my ability to see where I am relative to the expected lifetime of the device. (This is an app issue they should be able to fix with software, they just haven’t yet). TL;DR for that part – the Ultra has a watch app where you can change settings AND see the battery, so I’d have more of a clue without having to pull my phone out to know when I’m getting close to the end of the battery and better plan for it so it doesn’t die halfway up a hilly stretch or that I remember to open the app before that happens.

I also wanted to do it as a motivation to get back out there and do a patented, Dana-and-Scott-special, which is what we jokingly call a chicken and fox adventure day (named after the river-crossing puzzle).

A chicken-and-fox adventure is something we started doing years ago, when I got into ultrarunning. Scott runs, but he doesn’t have the patience for long, flat runs like I do. He’d rather do long distance biking (which I have less patience for), or hike. So on long ultra training days, we’d drive out to the mountains somewhere and I’d pick a running route where Scott could drop me off and then go bike somewhere long and/or interesting, and we’d meet up at the end. Often, that turned into him dropping me off then parking the car at the end of the route, then he’d bike elsewhere, and I’d run my 20-30 miles to the car, grab the car, and drive to wherever his adventure ended and pick him up. Or vice versa with dropping him off at the start and then going for my run. We have had many awesome adventures like this, where “together” we are going out for really cool adventures even though we do them slightly differently, and we have great experiences to share with each other.

In the past year and a half or so…we haven’t had those adventures, because I haven’t been running, and I can’t ride my bike in the same way, and I didn’t feel confident hiking alone for very long. But, since August, my confidence began to grow after a lot of hiking (I’ve put 40,000 feet of elevation gain into my hikes between August and now, all with the Hypershell X Pro exoskeleton).

Thinking about the Hypershell X Ultra “Challenge” made me realize that I could – and wanted – to challenge myself to get back out and do a chicken-and-fox adventure.

The challenge I chose was a chicken and fox adventure on Rattlesnake Mountain (the one in western Washington state in the US)

The adventure I had in mind was a route I have always wanted to do, which is the full end to end Rattlesnake mountain hike. I’ve done parts of it – many people have, especially from Rattlesnake Lake to the Rattlesnake Ledges, which is a famous hike near Seattle that a lot of people do. Rattlesnake Ledges is one of our favorite places to take visitors, so we’ve actually done that twice this year. The other side of the mountain is also a good hike, although more about the wander through the forest. It starts at a mountain biking shared trailhead and meanders up to a few turnaround views (e.g. Grand Prospect) that also makes for a good out and back hike. If you want to hike the entire mountain, you need two cars…or you need someone who will do part of the hike, turn around and hike back down, drive around and meet you at the other side while you hike up and over the rest by yourself.

I had mentioned this hike / idea of an up and over several times, but the idea of hiking by myself made me nervous, especially with my physical abilities changing, because I sometimes need a hand getting up or down really steep, rocky terrain and I’m less sure-footed than most people. However, after ~250 miles of experience hiking with the Hypershell X Pro, my perspective was changing, and I was less nervous hiking in general *and* with the idea of hiking ~6-7 miles by myself up and over the mountain. So I pitched it to Scott and got him to agree to be the chicken* in our chicken-and-fox adventure day, with the plan of starting our hike on the Rattlesnake Ledges side, hiking up to the Ledges, then having him turn around and hike down and drive around to meet me on the other side…while I hiked from Rattlesnake Ledges up and over the remaining segments of the mountain trail by myself!

And that’s what we did (*although Scott claims he was the raft, as the car driver, rather than the chicken or the fox).

PS – if you’re in the area and doing the Rattlesnake Ledges hike, the “Ledges” you come to are actually the “first” ledges – there are two more ledge areas that you can hit! Yes, it’s more climbing, but only a few hundred feet between the ledges and the second ledges, and then up to the third ledges. There are really cool views at each set of ledges where you can see the other ledges, so it’s worth doing on some of your Ledges hikes.

What using the Ultra was like

Like I do for all my hikes, I got out of the car at the parking lot and put it on, which entails clipping the belt around my waist, clipping on each leg strap, and turning it on by pressing the button on the device. It auto-connects to the app and your phone without you having to open your phone each time (which is why, see above, I sometimes manage to run down an entire battery without having the app open so it doesn’t record the mileage in that scenario).

(Also like on most of my hikes, I made it 20 steps from the car before someone I walked by commented on the exoskeleton. It’s always really fun to be able to share with people, because often it’s people who have previous injuries or knee problems or other challenges who have heard about them, watched a video online, but never seen one in person before!)

Based on my experience using the Pro version, I know I like to do most of my flat or slightly uphill efforts on “eco” (green) mode at about 50% power. When I get to hillier sections, I’ll put it into “hyper” (red) mode and toggle the power up as needed for a bigger boost of power on lifting my legs as I climb, but for this hike with smooth terrain with more gradual climbs, I start on my personal defaults (eco, 50%). However, with the Ultra, the ‘re-engineered’ motors mean that the settings I use from my Pro don’t feel strong enough to assist me at the same level. I found myself bumping up to “eco” 75% to feel closer to what I experience with “eco” 50% on the Pro. (I thought maybe this was a one-off, but that does seem to hold true across a couple weeks of using it.)

Dana is hiking on a smooth trail through a forest, with light coming through the trees. She is wearing a small hiking vest/pack and wears a long sleeve black tshirt with dark purple leggings and you can just barely see the exoskeleton's dark straps against her from behind. Like using the Pro, having the Hypershell X Ultra makes it so I could do this full hike. It’s not a short hike: the full Rattlesnake Mountain hike is marked as 10.2 miles but from parking lot to parking lot it is closer to 10.9 miles and I tracked over 3,000 feet of elevation gain. I could do “just” the Rattlesnake Ledges hike (4.3 miles round trip, ~1100 feet of elevation gain), I could do the other side, but my muscles would be too fatigued to safely do a 10+ mile hike, so we wouldn’t even try it without an exoskeleton. And, there’s no way I would have considered doing it alone. Which…I did!

Scott hiked up with me to the main Rattlesnake Ledges (the ‘first’ ledges), and we took some pictures, then decided he would hike up with me to the next ledges as well. (In part because I estimated the hiking speed and he would be killing a lot of time waiting on me at the other side, and so he’d have more enjoyable views going up to the extra ledges than hiking through the forest without a view on the other side). We went up to the next ledges, and then he handed over my poles and headed back down the mountain, while I took off up the rest of the mountain…by myself!

Dana is a dark silhouette where you can see the sides of the exoskeleton's motors next to each hip, looking down at the sunlit valley with Rattlesnake Lake and Ledge ahead of her

(Earlier this year, I found that I needed to use hiking poles on uphill climbs to help me compensate for the very specific leg muscle function I was impaired by. But with the exoskeleton helping target lifting my leg, I have found that I rarely need poles going uphill anymore. Instead, we usually carry them folded up and bust them out of the backpack and use them for stability/confidence on downhill terrain. When Scott turned around, I still had another few thousand feet of elevation gain to go, so I didn’t need the poles, but I took them with me just in case and also so that I had them for the downhill side, which I would do solo.)

Dana is facing the camera, standing not very near the edge of the second ledge, with views of the dry Rattlesnake Lake and Rattelsnake Ledge behind her. It is a bright sunny day with the valley lit behind her.

We swapped batteries before Scott left, so that I had a fully charged battery for my solo segment. I think at the time I had used only ~40% of the first battery. In retrospect, I should’ve kept the other battery with me, but I didn’t (we put it in his backpack).

I hiked up all the way to East Peak, which is the farthest I had ever been up this side of the trail. I eventually crested onto a ridge where there was a logging area and really clear views on both sides – and the weather had cleared so I had several miles of visibility south to see areas that I had never seen before! I saw one trail runner pass me between this section and Grand Prospect, but otherwise I had over 4 miles solo with no one else in sight…and no concerns about my ability to cover the distance, alone, up in the mountains. Which was so, so, cool. (My only hesitation came with the occasional blowdowns of trees across the trails, one of which was a little challenging to climb over. Otherwise, it was smooth sailing along the trails by myself.)

I made it over to Grand Prospect and took a picture to document being there, because this marked the section of the trail I was familiar with. At this point, I still had 4 miles to go to the trailhead! Right after this, the trail began trailing downhill into the forest and this was where I was glad I had my poles, because although this trail is very smooth (as far as trails go), it had rained pretty heavily the previous two days and was muddy and slippery in a few places. Eventually, as I meandered down and was about 1.7 or so miles from the trailhead, I suddenly noticed my legs felt heavy. I looked down and…no lights. I had run down the full battery on the exoskeleton. Oops (see note above about my partially charged battery being with Scott). Luckily we had planned for Scott to hike up and meet me (rather than sitting around at the car), so I had less than 10 minutes before he reached me and we swapped the batteries back. Ahhhh, that felt so much better. (Although you don’t lift your legs as much on downhill terrain, you still lift your leg and that’s specifically where I have muscle impairment that is really aided by the exoskeleton, so it is night and day even on flat or downhill terrain for me when I use the exoskeleton versus walking without it. So I was glad to have my powered assist back on!)

We finished out the hike at the mountain biking shared trailhead, on the other side of Rattlesnake Mountain. I did it! I was so jazzed. I had been confident about the mileage and elevation, because since August I have done some other hikes in this ballpark of elevation gain and mileage, but it was really rewarding to feel confident enough to do that many miles up on a mountain ridge all by myself and feeling confident enough to deal with whatever situations would arise while hiking solo. And I would not, at this point in my situation, have done this without an exoskeleton.

I previously wrote about some of the benefits of using an exoskeleton, especially for hiking, but two months since writing that post, some of the specific aspects of using it that I wanted to highlight include:

  1. I can step up and over things more easily. This could be stepping up onto a rock step, or up and over a branch on the trail. These things used to require poles more often; see above where now I very rarely need poles for the uphill even when stepping up and hiking up a long series of rock steps!
  2. I also less often ‘need’ poles for downhill smooth terrain, like most of the Rattlesnake Ledges hike. I still like having them for trying to move quickly, or for wet/slippery terrain, or bigger step downs, but for rolling smooth terrain I often will go without for the downhill. I didn’t feel like that was even a choice before!
  3. Because I can get my legs moving back at a reasonable pace for both flat walking and for hiking, I found that I can actually get a good cardiovascular workout again. Meaning, I used to be limited by my legs rather than my cardiovascular system, and my heart rate rarely was elevated and I couldn’t push myself because I was leg-limited. Now, I can actually walk briskly and raise my heart rate intentionally; same for hiking. This is huge for my overall health.
  4. At the end of hikes and walks, because the rest of my muscles are less fatigued for compensating for the missing muscle action, I am rarely scuffing my feet at the end of walks and hikes the way I was pre-exoskeleton. I also have less fatigue in my muscles, even though I am going farther and longer and working my legs and my cardiovascular system harder! Pre-exoskeleton, I realized that I was limiting us to 8 mile hikes and then more commonly 4-6 mile hikes. Now, I’m back up to regularly wanting to choose 8-10 mile hikes on a regular basis. (And same for elevation: I had limited us down to ~2000 feet of elevation gain hikes for a while, because of fatigue concerns for the end of hikes, and now have no problem choosing >3,000 feet of elevation hikes again!)

All of this was in play during my challenge hike. I actually chose to do this long hike, alone, because I felt like I could do it. I got more physically out of the hike, because I was able to actually locomote and activate my cardiovascular system more, because I wasn’t wasting all my energy just moving my legs. I didn’t need my poles for going uphill. And I didn’t scuff my feet or trip on the entire hike, even though I was out there moving nonstop for 4 hours and 15 minutes!

What using the Ultra is like, compared to the Pro

Remember that my review/experience is skewed by having a lot of experience with the Hypershell X Pro. If you want to read my gushing about how exoskeletons are an instrument of freedom and the best thing since sliced bread for me lately – read my previous post about it. Otherwise, keep in mind this is mainly a comparison between the Pro and the Ultra, rather than never having used an exoskeleton then trying the Ultra.

You should take away from my first blog post (really, read it first if you haven’t!) and this one so far that exoskeletons are awesome and for people like me, they are a huge instrument of freedom. I never want to be without one, especially as long as I’m in whatever situation I’m in where my muscles work differently than they used to. That being said, I do see a lot of people asking online about the Ultra, the Ultra versus other models, etc, and I want to explain – from my perspective – what the differences are. And this needs a major caveat: my experience is 1) that of a person with some kind of condition that affects my leg muscles and 2) that of a person who personally bought and heavily used the Pro model before being given free access to the Ultra. Then read the below two sections because I’m going to give specific answers to what you should consider getting (or not) if you already have an exoskeleton versus what you should consider if you don’t already have one.

The difference between no exoskeleton and the Pro is probably 5x stronger than the difference between the Pro and the Ultra. The Ultra does have re-engineered motors supposedly causing it to be more efficient…but in my use case (which is likely different than the average person – remember my default ‘walking’ mode is eco 50% which is a lot higher than most people’s) I found that I had to bump the power up so much higher on the Ultra – to default eco 75% for just flat walking, and often 75% hyper mode for hills, too, then also often going up to 100% hyper for bigger hills. I rarely did that on the Pro. It is possible that I’m getting more mileage per battery, but I still don’t feel confident that it is because it’s more efficient or if they changed the power settings relative to each of those modes so I’m not using as much power as I was before. And while most people maybe wouldn’t notice that, I actually do. Because of how my leg muscles are specifically impaired, I can absolutely tell the difference between these. So I was less excited after using it, because of those factors for my unique situation.

The watch mode IS a game changer, though, for people like me who are busy hiking and not looking at our phones. It gives you a way to quickly turn adaptive mode on and off or switch between eco and hyper if you’re not familiar with the on-device button way of doing it (although it’s easy to learn: it’s a two second long press to switch you back and forth). But for me, the biggest benefit is having the watch app to show me the battery level! That helps me better see as I’m getting to the end of one battery as I often do, so I can remember to open my app (until they fix that bug) and also to look at where I am on the hike and decide if I want to go ahead and swap it out if I’m in the middle of a big steep section and don’t want to have to stop mid-climb when it suddenly dies. I did see a post somewhere that the watch app will eventually come to the other models (I hope so!), in which case this will also be a selling point for the other models rather than a differentiator for the Ultra. Update: as of early December 2025, the watch app now supports all models! So this is no longer a key differentiator.

The Ultra does look different: instead of orange and silver reflector material on the leg straps and waist belt, it is primarily black. The bars that extend down your legs are also black, because they’re the lighter carbon fiber material. I think aesthetically, the Ultra is a little more ‘subtle’ because of those color changes, especially when you’re wearing it against pants. In summer, when it’s against bare legs with shorts, I think it’ll be noticeable the same amount, but because I got access to the Ultra when I started wearing longer pants for hikes and walks this fall, it does feel like it’s less visually noticeable. Weight-wise, though, I don’t notice a difference from the carbon fiber material and the Ultra being slightly lighter overall weight than the Pro. This is something I actually considered about whether to buy the Pro versus the “Carbon” version originally..but I actually am not bothered by the Pro weight at all. The weight difference is maybe there, but because the Pro weight doesn’t phase me at all, it doesn’t feel like a big differentiator to me. However, I do see some people online who perceive the weight of the Pro to be a factor for them, so I’m guessing they’d benefit more from the lighter weight than I do.

Takeaways for those considering an exoskeleton if you don’t already have one

If you’re on the fence about getting an exoskeleton – yes, you should get one. Especially for those of us who have conditions that have changed our activity levels and patterns – it really is a game changer. The question shouldn’t be “should I get one” but “which one should I get”.

And based on my experience, I look at the math on battery, power output, and my experiences with both (see the chart on my previous post if you want to breakdown all the variables for the 3 main models outside of Ultra), and say…I still think the Pro is the best deal, for most people with the current pricing models. 

  1. The $200 difference is absolutely worth it for the higher output and second battery that you get with the Pro versus the lower “Go” model.
  2. I chose the Pro originally because I didn’t think the main difference between the Pro and the Carbon, the weight difference, was worth $500. After using it for several months and after trying the carbon fiber (lighter weight) based Ultra, I still think that’s true.
  3. I originally thought, before trying it, that maybe the extra mileage from the ‘re-engineered, more efficient motors’ on the Ultra would be worth it, so it would be a question between the $1200 Pro and the $2000 Ultra, with it being worth it IF you were someone like me who was really putting a lot of miles in and was regularly running down 1.5-2 full batteries per activity. But…after using it… in the current iteration, I don’t think that’s the case. (Again, my perspective might be skewed by ‘how high’ I run my default power levels, starting at eco 50% most of the time. So maybe that mileage boost is more for people who don’t by default use as much power as I do for all mileage. People who are fine with lower power output and are high mileage probably would like the Ultra.)
  4. I still think most people are best suited by the “Pro” model. And if you’re like me and really putting the mileage in, it would be cheaper to get the Pro and later buy an extra battery or two than it would be to go for the Ultra. Unless you’re not like me and are a lower power need and also maybe someone who would notice the weight difference when wearing it.

TL;DR: you should absolutely get an exoskeleton. But, for most people, see above – go with the “Pro” unless you have specific reasons (e.g. lots of mileage and/or strongly preferring the slightly lighter weight of the device) to choose the Ultra.

Takeaways for those considering an Ultra if they already have another model

I think the same outline above applies here, which is that most people who have a Pro or a Carbon likely won’t benefit enough from the Ultra to justify an upgrade while theirs is still in good working order. I think the people who would benefit would be if you started on a “Go” model which only came with one battery and doesn’t put as much power out. Then, a switch to the Ultra is a reasonable shift for a second version exoskeleton, if you can afford it: otherwise going to the Pro gives you likely 90% of the benefit of the switch. However, a Pro to Ultra or a Carbon to Ultra doesn’t make as much sense until you wear down your existing exoskeleton and it reaches end of life, or you are someone with a Pro who really needs a lighter weight version and uses lower power output but still runs the battery down, in which case you might be the use case that is suited to the Ultra. But if you’re not in those situations, you may not have as much need to upgrade until your existing one reaches its end of life.

And who knows, maybe subsequent firmware and software upgrades will change the Ultra. If they manage to change the power levels back to something that better matches the Pro where I have more range to use the upper end of the power *and* get more mileage per battery? Then I will be a huge fan and encourage people to factor that into their decisions. But until then, see above.

Powered-exoskeleton-is-instrument-of-freedom-my-experience-Hypershell-X-Ultra-DanaMLewisTL;DR: I love exoskeletons, they’re an instrument of freedom. I paid $1,200 in August 2025 for a Hypershell X Pro exoskeleton and love it (still love it). In late October/early November, I was given for free a Hypershell X Ultra exoskeleton after being selected for the Hypershell X Ultra Product Explorer program and have been using it and comparing it for the last several weeks. I love the opportunity and appreciate being chosen in the explorer challenge program so I could try it, and because it motivated me to head out on a big chicken-and-fox adventure up and over the full length of Rattlesnake Mountain, which I wouldn’t be able or willing to do without an exoskeleton to support my adventuring.